Refunds & Cancellations
Our policy in plain terms, including when a refund applies and how long it takes.
Last updated: 10 August 2026
How and when you receive what you paid for
Everything sold here is delivered electronically. Nothing is shipped, and no physical goods are involved, so there are no delivery charges and no delivery address to give.
| What you bought | When it reaches you |
|---|---|
| A subscription | Immediately — normally within a minute of the payment clearing. Access opens on the account you paid with. |
| A consultation | The slot is confirmed immediately and the call takes place at the time you booked. Details are emailed as soon as the booking is confirmed. |
| The mentorship programme | Your place is confirmed immediately. Classes run live on the published batch schedule, and recordings appear in your batch dashboard shortly after each class. |
| A tax invoice | Emailed for every payment, and available any time under Account › Tax invoices. |
If a payment has been taken and access has not opened within an hour, email us with the order ID from your payment confirmation and we will sort it out.
Cancelling your subscription
This means you can never be charged unexpectedly. When your period ends, access simply stops. Your saved charts stay in your account in case you return.
If you would rather your account and data were removed entirely, email support@astroansh.com and we will delete them permanently.
Refund policy
When we refund
Every account gets one free chart per day before paying, so you can test the engine thoroughly at no cost. Because of that, and because a subscription unlocks the full engine the moment it is paid for, subscription payments are generally non-refundable.
Technical problems
We are not trying to keep money we have not earned. A refund will be given where something on our side went wrong — specifically:
- The Service was unusable for more than 48 continuous hours through our fault (refunded pro-rata for the affected days);
- You were charged more than once for the same period;
- A payment was taken but access was never granted;
- A payment was made fraudulently from your account.
When a refund does not apply
- Dissatisfaction with the content of a reading, or with a prediction not coming true. Astrology is interpretive, and this is set out in our Terms.
- Substantial use of the Service. Generating charts, reports or PDFs is delivery of the product; once a subscription has been used in earnest, the value has been received.
- Change of mind, or having found the free daily chart sufficient for your needs.
- Not using the Service, or using less of it than you expected, during a period you paid for.
- Accounts closed by us for a breach of the Terms, including sharing login details or reselling access.
Consultations
A consultation can be cancelled or moved free of charge up to 12 hours before the slot, from the booking list in your account. Cancel inside that window and the fee is not refundable — the time was held for you and cannot be given to anybody else at that notice.
If we cancel or cannot take the call, you choose: another slot at no cost, or a full refund. That applies however close to the time it happens.
If the call fails for technical reasons on our side, or is cut so short that it could not be held properly, tell us within 48 hours and we will re-run it or refund it.
A free consultation has no cash value. If it is not used it is not refundable, exchangeable or transferable, because nothing was paid for it.
The Personal Mentorship Program
('The programme is a place in a live batch, and that place is taken out of a limited number the moment it is booked. Once the first class of your batch has been taught, the fee is not refundable — including where classes were missed and watched as recordings instead.
', 'Before the first class, write to us and we will refund what you have paid, less any bank or gateway charge that cannot be recovered.
', 'If you paid the first instalment and decide not to continue, simply do not pay the balance. The first instalment is not refundable once the batch has begun, and the enrolment does not complete until the balance is paid.
', 'If we cancel a batch outright, everyone in it is refunded in full, whatever stage it had reached.
')Duplicate or failed payments
If money left your account but access was not granted, do not pay again. Email us with the order ID from your payment confirmation and we will either activate the subscription or refund it, usually the same working day.
If you were charged twice for the same period, the duplicate is refunded in full.
How to request a refund
- Email support@astroansh.com from the address registered on your account.
- Include your order ID (in your payment confirmation) and the date of payment.
- Tell us what went wrong, with enough detail for us to look into it.
We acknowledge refund requests within 1 working day.
How long refunds take
| Stage | Timeline |
|---|---|
| We acknowledge your request | 1 working day |
| We approve and initiate the refund | 2–3 working days |
| Money reaches your account | 5–7 working days |
Refunds are returned to the original payment method through our payment gateway partner — we cannot send them anywhere else. The final leg depends on your bank or UPI provider, so the total is usually 7–10 working days from approval.
All refunds are made in Indian Rupees (INR) for the amount originally paid.
Still unhappy?
If you disagree with a decision, reply to our email and ask for it to be reviewed. We would always rather resolve something directly than have you raise a dispute with your bank.
Contact: support@astroansh.com
Monday to Saturday, 10:00 – 18:00 IST
Plan scope is not a defect
Buying the monthly plan and then finding it does not include the Learn library or the PDF report is not a fault in the Service: what each plan carries is stated on the pricing page before payment. If you need those, the shorter route is to upgrade rather than to seek a refund.